Great company to work with! Very accessible when needed. – Dianne M.
“What a great company, especially Laura Adams! Had a change in closing date and needed docs asap. She provided our condo docs in 30 minutes!!! If I could give more than 5 stars to Laura and the company, I would. They are truly amazing.” – Mary P.
I have an ongoing issue with the landscaping company where I live. After trying to talk to them, I contacted the HOA office here. Vanessa has been friendly, professional, and understanding about my complaints. It truly makes a difference when the front line has someone like Vanessa in place. Thank you very much. – Kevin N.
Vanessa, the front desk manager at Rochester Property Management, made my day when she told me that I had a $305 credit for my association fees. For January AND February dues, I’ll only owe $25. That’s so incredible! – Nancy Y.
I want to thank Rochester Management for the time they have taken to make our surroundings and condos look awesome. I had a couple of exterior issues that needed attention and Devlin was efficient and professional in taking action. Thank you! – Rose Y.
I’d like to say a few nice things about Doug Moores. I reached out to Doug about some blight issues in our community. I explained to him the issue could potentially bringing down the value of the homes in our community. Doug looked into it and within a couple weeks it was resolved. Doug is friendly, approachable, professional, and gets the job done. – David G.
I spoke with Vanessa, as I had called regarding payment and deadline and she had instructed me perfectly on what I needed to do and she made the necessary adjustments as well and was so calm and professional with me, she definitely needs to be recognized as a professional team leader there! Thanks Vanessa! – Nancy B.
Great responsive company! I am a realtor and Ed is extremely easy to work with! He answers phone and any questions regarding a condo I am working with. He has also been responsive on repairs for homeowner. So refreshing to have a management company that does their job- and with courtesy!!! – Amy G.
Great company! Manager Darrin is a wonderful person helping residents a lot! – Soonbong K.
Spoke with Vanessa, who was very friendly, knowledgeable, and informative in getting me set up with our (my) new account. Vanessa walked me through every aspect of the process, making it very simple to finalize. Everything is now set up, after about 10-15 minutes of my time!! Can’t beat that! Thank you, Vanessa!! – Clyde H.
Rochester Property Management is new to our community, but we have experienced great customer service from the get go. Residents are happy that their phone calls are answered by a receptionist. Their concerns are logged and reaction time is swift. Repairs are completed in record time as well. This attentiveness to our community is a huge improvement from what we experienced in prior years. Rochester has brought back our confidence in our management company and we’re happy we chose them to move forward with and in planning for the future. Our community manager, Ed Oland, has enabled us with the tools necessary to evaluate our property and assisted us through the processes. He’s an asset to us and to the company. Thanks Rochester Management for your great customer service. – Dorothy B.
I want to give Doug at Rochester Property Management a review. He has been in charge of our account for a little over year and is very knowledgable in the management of associations, always responds to phone calls and messages and helps our board follow our community governing documents and rules. – Julie H.
River Point Association has had a wonderful experience with Rochester Property Management since partnering with them earlier this year. Ed Oland, in particular, has been an amazing property manager. His responsiveness and attention to detail have significantly enhanced our community’s environment. The entire organization goes above and beyond to ensure that all residents’ needs are promptly addressed with the utmost professionalism. Highly recommend their services if you’re looking for top-notch management company that truly cares about your community! – Darryl E.
“Thank u Devlin for taking my issue seriously. Last year… pre Devlin… my issue.. though serious was continually ignored. This time from meeting Devlin to completion of the job was 2 weeks. He took it seriously and found the right people for the job. I couldn’t be happier. Rochester Property Management Rocks.” – Rick S.
Submitted plans for a project I’m working on at one of their properties, and the staff has been great! Starting with Vanessa at the front desk- super friendly, accommodating, and knowledgeable. Helped me get everything to the right people immediately. Saved me a ton of time. Darrin has been great, answers my calls, and was on the spot with getting me specific HOA guidelines for the area I’m working in. Great group of people to work with. – Ryan C.
Rochester Property Management Group has been a change our community has needed desperately. I have had recently issues with my basement drain flooding. The Rochester Property Management Group was an excellent in response to the emergency. Jessica was empathetic and quick to help me with such important matter. I am happy with the work that is being done on our property, many projects have been neglected for years. I know it will take some time to catch up, but things are moving in the right direction!!!! – Eve R.
Rochester Property Mgt is professional and easy to work with. We service several properties with this group and have been able to communicate with them efficiently to provide remarkable services for the customer. – Laura L.
“ChatGPT recommended you.” – Bob S., HOA President
We just switched to this property management company, and I couldn’t be happier. I’ve been dealing with Vanessa and she has helped out tremendously. Efficient and friendly every time I visit their office. She is definitely a key employee and this company is lucky to have her. – Karen Y.
“RPMG has been an exceptional partner for our subdivision. They are responsive, professional, and always go above and beyond.” — John D., HOA President
Vanessa was particularly helpful this afternoon in helping me establish automatic payments. – Joe K.
Rochester Property Management is top-notch! They’re professional, reliable, and make property ownership stress-free. Huge shoutout to Darrin—he’s incredibly knowledgeable, responsive, and always goes the extra mile. If you need a great property management team, look no further! – Dominic B.
My parents have been having trouble with the website to set up autopay their HOA fees. Vanessa finally got them straightened out. This was causing my father a fair amount of stress and Vanessa was so patient and helpful. She figured out what the issue was and helped them correct it very quickly. All is well now and everyone is happy. Thanks, Vanessa!! – Renee H.
Vanessa, Ed and the rest of the team has been great. There was a mix up with my monthly HOA payment when we transferred property management companies. Everyone I have interacted with so far has been very responsive and very professional. Moreover, the contractors that they have hired to handle the yardwork and interior cleaning seem to be much more thorough than the prior contractors. – Nicholas R.
Rochester property mgt is the professional team many residents have been hoping and praying for! Doug’s vast knowledge and experience coupled with his sincere desire to help whenever needed has inspired us all! Jason’s and Doug professionalism and direction have been priceless? We are sincerely Thankful! – Jacquelyn H.